Understand the importance of cost-effective eligibility checks
and consider the appropriateness of rules and requirements.
| Factors which need to be addressed or where greater progress is needed | Signs of success |
|---|---|
| 1. Establish checks to safeguard public money | Low reported rates of
fraud; low estimated rates of fraud based on procedures reviewed
by auditors. Risk registers indicate no unacceptable or uncontrolled risks (confirmed by Internal Audit) |
| 2.
Ensure that the checks are cost-effective as reasonably possible
given the need to safeguard both data and funds |
Low levels of
complaint from customers about extent of the data requested. Data collection and identity checks are automated as far as possible. No significant backlogs of outstanding cases |
| 3.
Strike a balance between the need to safeguard public money and
the need to simplify the systems so as to provide a cost
effective service |
Simplifying and
streamlining complex processes leading to lower estimated costs
and measured rates of error. Improving service response times and processing times |
Please click on a factor to go to a checklist and linked guidance/cases.
