Understand capabilities, only promise what can realistically be
delivered, and repeatedly deliver to the same high standards.
| Factors which need to be addressed or where greater progress is needed | Signs of success |
|---|---|
| 1.
Understand what the organisation is capable of and what it is
not |
Report from a
capability review of the organisation setting out the actions
necessary to enhance its ability to meet future challenges. |
| 2.
Recognise that poor performance in delivery can undermine
confidence in the fairness of the service as a whole. |
Acknowledging poor
performance, setting out the remedies and implementing them –
lifting performance. |
| 3.
Only promise what can realistically be delivered. |
Targets are accepted
as stretching but credible by staff and stakeholders. Satisfactory corporate performance against key deliverables for example PSA targets with the performance sustained over a period of time. |
Please click on a factor to go to a checklist and linked guidance/cases.
