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Cabinet Office Guidance on Leadership 
Cabinet Office
Strategy Unit: Trying it out.
The role of ‘pilots’ in policy making Government Chief Social
Researcher’s Office, 2003.
The Capability Review Programme
Central
Office of Information Contact Centre Guidance
Central Sponsor for Information Assurance
The Chartered
Institute of Personnel and Development
Chief Information Officer - Reliable Project Delivery Programme
CSIA Risk Management Tool
The Government Communication
Network Engage framework
The Government's framework for the planning and control of
public spending
The
Government Social Research Unit
Health and
Safety Executive
HM Treasury:
Appraisal and Evaluation in Central
Government
HM Treasury: The Management of Risk:
Concepts and Principles (known as the Orange
Book)
HM Treasury: Managing the Risk of Fraud: A
guide for managers
HM Treasury: Regularity, Propriety, and
Value for Money
HM Treasury:
Risk Management Assessment Framework
IDeA Knowledge: Leadership Academy
Improving Financial Relationships with the Third Sector: Guidance
to Funders and Purchasers
NAO: A Decision Support Tool for Public Bodies in England
NAO Effective Communications Toolkit
NAO Efficiency Toolkit module on ‘Customer Needs and Demands’
NAO guidance ‘Tackling external fraud in grant making’
NAO/HMT:
Good Practice in Tackling External Fraud
NAO/LSE practical guide: ‘Improving and reviewing government forms’
NAO Report: Achieving Innovation in Central Government
Organisations (HC 1447 05-06)
NAO Report: Action in response to the Inherited SERPS problem
(HC 497 02-03)
NAO Report: ASPIRE – the re-competition of outsourced IT
services (HC 938 05-06)
NAO Report: Assessing the value for money of OGCbuying.solutions
(HC 103 06-07)
NAO Report: The Assets Recovery Agency (HC 253 06-07)
NAO Report: The Cancellation of the Benefits Payments Card
project (HC 857 99-00)
NAO Report: Central Government’s use of consultants (HC 128
06-07)
NAO Report: Child Support Agency – Implementation of the Child
Support Reforms (HC 1174 05-06)
NAO Report: Citizen Redress: What Citizens can do if things go
wrong with Public Services (HC 21 04-05)
NAO Report: Comptroller and Auditor General’s Standard Report on
the Accounts of HM Customs and Excise 2004-05 (HC 447 05-06)
NAO Report: Consular Services to British Nationals (HC 594
05-06)
NAO Report: Dealing with the Complexity of the Benefits System
(HC 592 05-06)
NAO Report: The Delays in Administering the 2005 Single Payment
Scheme in England (HC 1631 05-06)
NAO Report: Delivering Effective Services Through Personal
Advisers (HC 24 06-07)
NAO Report: Delivering Efficiently: Strengthening the links in
public service delivery chains (HC 940 05-06)
NAO Report: Delivering Public Services to a Diverse Society (HC
19 04-05)
NAO Report: Delivering Safer Recruitment (HC 266 03-04)
NAO Report: Delivering successful IT-enabled business change:
Case studies of success (HC 33-II 06-07)
NAO Report: Department for Work and Pensions: Delivering
Effective services through Contact Centres (HC 941 05-06)
NAO Report: Dr Foster Intelligence: A joint venture between the
Information Centre and Dr Foster LLP (HC 151 06-07)
NAO Report: Employers’ Perspectives on Improving Skills for
Employment (HC 461 05-06)
NAO Report: Energywatch and Postwatch (HC 654 05-06)
NAO Report: Facing Justice: Tackling defendants' non-attendance
at court (HC 1162 03-04)
NAO Report: Filing VAT and Company Tax Returns (HC 102 06-07)
NAO Report: A foot on the ladder: low cost home ownership
assistance (HC 1048 05-06)
NAO Report: Gaining and retaining a job: The Department for Work
and Pensions (HC 455 05-06)
NAO Report: Getting It Right, Putting It Right: Improving
Decision-Making and Appeals in Social Security Benefits (HC 1142
02-03)
NAO Report: Helping Newly Registered Businesses Meet Their Tax
Obligations (HC 98 06-07)
NAO Report: Identity and Passport Service: Introduction of
ePassports (HC 152 06-07)
NAO Report: Improving Emergency Care in England (HC 1075 03-04)
NAO Report: Improving Poorly Performing Schools in England (HC
679 05-06)
NAO Report: Improving public services for older people (HC 626
03-04)
NAO Report: Improving Public Services through Better
Construction (HC 364 04-05)
NAO Report: Improving Quality and Safety Progress in
Implementing Clinical Governance in Primary Care: Lessons for
the new Primary Care Trusts (HC 100 06-07)
NAO Report: Improving Service Delivery: The Role of Executive
Agencies (HC 525 02-03)
NAO Report: Improving service quality: Action in response to the
Inherited SERPS problem (HC 497 02-03)
NAO Report: Improving Student Performance (HC 276 01-02)
NAO Report: Improving the efficiency of postal services
procurement in the public sector (HC 846-I 05-06)
NAO Report: Increased Resources to Improve Public Services: A
Progress Report on Departments’ Preparations (HC 234 03-04)
NAO Report: Individual Learning Accounts (HC 1235 01-02)
NAO Report: Innovation in the NHS: Local Improvement Finance
Trusts (HC 28 05-06)
NAO Report: Innovation in the National Health Service - the
acquisition of the Heart Hospital (HC 157 02-03)
NAO Report: International Benchmark of Fraud and Error in Social
Security Systems (HC 1387 05-06)
NAO Report: Jobcentre Plus: Delivering effective services
through Personal Advisers (HC 24 06-07)
NAO Report: Joint Targets (HC 453 05-06)
NAO Report: London Underground: Are the Public Private
Partnerships likely to work successfully? (HC 644 03-04)
NAO Report: London Underground PPP: Were they good deals? (HC
645 03-04)
NAO Report: Maintaining and Improving Britain’s Railway Stations
(HC 132 05-06)
NAO Report: The Management of Staff Sickness Absence in the
National Probation Service (HC 1042 05-06)
NAO Report: Managing Attendance in the Department for Work and
Pensions (HC 18 04-05)
NAO Report: Managing Risks to Improve Public Services (HC
1078-II 03-04)
NAO Report: Managing the relationship to secure a successful
partnership in PFI projects (HC 375 01-02)
NAO Report: Ministry of Defence: The Joint Services Command and
Staff College (HC 537 01-02)
NAO Report: The National Programme for IT in the NHS (HC 1173
05-06)
NAO Report: The Office of Fair Trading - Enforcing competition
in markets (HC 593 05-06)
NAO Report: The Operational Performance of PFI Prisons (HC 700
02-03)
NAO Report: Parole (HC 456 99-00)
NAO Report: Progress in Improving Government Efficiency (HC 802
05-06)
NAO Report: Progress in making e-services accessible to all:
encouraging use by older people (HC 428 02-03)
NAO Report: Progress in Tackling Pensioner Poverty: Encouraging
Take-Up of Entitlements (HC 1178 05-06)
NAO Report: Quality of Housing Services to Service Families
Overseas (HC 342 05-06)
NAO Report: The Radiocommunications Agency’s joint venture with
CMG (HC 21 00-01)
NAO Report: The recovery of debt by the Inland Revenue (HC 363
03-04)
NAO Report: Reducing Brain Damage: Faster access to better
stroke care (HC 452 05-06)
NAO Report: Reducing crime: the Home Office working with crime
and disorder reduction partnerships (HC 16 04-05)
NAO Report: Re-opening the Post: Postcomm and the Quality of
Mail Services (HC 944 05-06)
NAO Report: A Safer Place for Patients: Learning to Improve
Patient Safety (HC 456 05-06)
NAO Report: The Second Validation Compendium Report: 2003-06 PSA
data systems (HC 985 05-06)
NAO Report: Skills for Life: Improving Adult Literacy and Numeracy
(HC 20 04-05)
NAO Report: Smarter Food Procurement in the Public Sector (HC
963 05-06)
NAO Report: Supporting Small Business (HC 962 05-06)
NAO Report: Sure Start Children’s Centres (HC 104 06-07)
NAO Report: Tackling Anti-Social Behaviour (HC 99 06-07)
NAO Report: Tackling Benefit Fraud (HC 393 02-03)
NAO Report: Tackling Cancer: Improving the Patient Journey (HC
288 04-05)
NAO Report: Tackling Child Obesity – First Steps (HC 801 05-06)
NAO Report: Tackling pensioner poverty: Encouraging take-up of
entitlements (HC 37 02-03)
NAO Report: The Termination of the PFI Contract for the National
Physical Laboratory (HC 1044 05-06)
NAO Report: United Kingdom Passport Agency: The passport delays
of Summer 1999 (HC 808 98-99)
NAO Report: The United Kingdom's Civil Space Activities (HC 359
03-04)
NAO Report: Using call centres to deliver public services (HC
134 02-03)
NAO Report: Using leaflets to communicate with the public about
services and entitlements (HC 797 05-06)
NAO Report: VAT on e-Commerce (HC 1051 05-06)
NAO Report: Welfare to Work: Tackling the Barriers to the
Employment of Older People (HC 1026 03-04)
NAO Report: The Wider Markets Initiative (HC 799 05-06)
NAO with HMT: Improving Service Delivery how auditors can help
NAO, HM
Treasury, Cabinet Office, Audit Commission and Ofice for
National Statistics: Choosing the right FABRIC - a framework for
performance information
National School of Government Centre for Strategic Leadership
OGC Effective Partnering: An overview for customers and providers
OGC guidance on
policy and good practice on all aspects of procurement
OGC Managing Successful Programmes OGC's
Successful Delivery Toolkit™
OGC's Successful Delivery Toolkit™
Section on contingency and reversion plans
PAC Report: Better Public Services Through Call Centres (HC
373 02-03)
PAC Report: Delivering better value for money from the
Private Finance Initiative (HC 764 02-03)
PAC Report: Delivering Effective Services Through Contact
Centres (HC 1034 05-06)
PAC Report: Delivery Chain Analysis for Bus Services in
England (HC 851 05-06)
PAC Report: An early progress report on the New Deal for
Communities programme (HC 492 03-04)
PAC Report: Delivering better value for money from the
Private Finance Initiative (HC 764 02-03)
PAC Report: Department for Educations and Skills – Improving
school attendance in England (HC 789 05-06)
PAC Report: Department of Health: reforming NHS dentistry
(HC 167 04-05)
PAC Report: Developing Effective Services for Older People
(HC 626 03-04)
PAC Report: Difficult forms: how government departments
interact with citizens (HC 255 03-04)
PAC
Report: Energywatch and Postwatch (HC 654 05-06)
PAC Report: Enforcing Competition in Markets (HC 841 05-06)
PAC Report: Ensuring the effective discharge of older
patients from NHS acute hospitals (HC 459 02-03)
PAC Report: Filing of income tax self-assessment returns (HC
681 05-06)
PAC Report: Government on the Web (HC 331 99-00)
PAC Report: Handling Clinical Negligence Claims in England
(HC 280 01-02)
PAC Report: Helping farm businesses in England (HC 441
04-05)
PAC Report: Helping those in financial hardship: the running
of the Social Fund (HC 601 05-06)
PAC Report: Improving emergency care in England (HC 445
04-05)
PAC Report: Improving Public Services through e-Government
(HC 845 01-02)
PAC Report: Improving public services through innovation –
the Invest to Save Budget (HC 170 02-03)
PAC Report: Improving public transport in England through
light rail (HC 440 04-05)
PAC Report: Improving service delivery: the Veterans Agency
(HC 551 03-04)
PAC Report: Improving service quality: action in response to
the Inherited SERPS problem (HC 616 02-03)
PAC Report: Increased resources to improve public services:
a progress report on departments’ preparations (HC 552
03-04)
PAC Report: Individual Learning Accounts (HC 544 02-03)
PAC Report: Inheritance Tax (HC 174 04-05)
PAC Report: Inland Revenue: Tax Credits (HC 89 03-04)
PAC Report: Inland Revenue: Tax Credits and deleted tax
cases (HC 412 05-06)
PAC Report: Innovation in the NHS – the acquisition of the
Heart Hospital (HC 299 02-03)
PAC Report: Inpatient and Outpatient Waiting in the NHS (HC
376 01-02)
PAC Report: Maintaining and improving Britain’s railway
stations (HC 535 05-06)
PAC Report: The Medical Assessment of Incapacity and
Disability Benefits (HC 683 01-02)
PAC Report: NHS Direct in England (HC 610 01-02)
PAC Report: Ofgem: The Social Action Plan and the Energy
Efficiency Commitment (HC 442 04-05)
PAC Report: The performance of the NHS Cervical Screening
Programme in England (HC 757 97-98)
PAC Report: Pipes and Wires (HC 831 01-02)
PAC Report: PFI: The STEPS deal (HC 533 04-05)
PAC Report: Progress in Achieving Government on the Web (HC
936 01-02)
PAC Report: Progress in improving the medical assessment of
incapacity and disability (HC 120 03-04)
PAC Report: Skills for Life: improving adult literacy and numeracy
(HC 792 05-06)
PAC Report: SRA: Improving passenger rail services through
new trains (HC 408 03-04)
PAC Report: Success in the regions (HC 592 03-04)
PAC Report: Tackling Cancer in England: saving more lives
(HC 166 04-05)
PAC
Report: Tackling Pensioner Poverty: Encouraging Take-up of
Entitlements (HC 565 02-03)
PAC Report: Tackling the complexity of the benefits system
(HC 765 05-06)
Partnerships UK /HM Treasury guidance
Prime Minister’s Strategy Unit: An introduction to
strategies in government
Professional Skills for
Government website
Progress report on ‘Transformational Government: enabled by
technology’
